INK ORDERWhat to include
- Web, iPhone, or iPad, plus your browser or app version
- The level number, what happened, and any error message
- A screenshot, if useful
- For purchases: product, approximate date, and Apple transaction or web order identifier
INK ORDER SUPPORT
Let’s get you
back to printing.
Help with your game, save, account, or purchase—whether you play on the web, iPhone, or iPad.
Quick help
Do I need to create an account?
No. Gameplay, hint packs, and Pixel Pass do not require Ink Order registration. On the website, Settings has separate Create Account and Log In buttons. In the app, open the optional account section in Settings. Use the same Apple, Google, or email sign-in method you used before.
Why does the shop say unavailable?
This is not caused by playing as a guest. It means checkout is not ready or the payment service could not be reached. Check your connection and use Try again in the web shop, or reopen the app’s shop. A local website preview may not have access to the live payment service. If it persists on playinkorder.com, email Support with the message you see.
My purchase has not appeared. What should I do?
Keep the original browser or device save. Reopen the shop while online and allow time for payment confirmation. For Pixel Pass bought through Apple, use Restore Purchases with the purchasing Apple Account; no Ink Order account is required. Used hint packs cannot be restored as App Store entitlements. For a missing delivered balance or web order, contact Support before clearing data, reinstalling, or purchasing again.
How do I keep my progress across devices?
Create an optional account or log in from Settings on the original browser or device, then use that same account elsewhere. Guest progress and purchases are linked when supported. Keep the original save until the connection finishes. Do not reset progress to troubleshoot sync.
Can I recover a guest save after clearing site data?
Clearing browser site data removes guest recovery credentials. Private browsing may remove them when the window closes. A server record may still exist, but recovery is not guaranteed without an account or evidence of ownership. If a purchase is involved, email Support with the order identifier—not passwords or session credentials.
How do hints and mastery stars work?
You can hold up to 3 free hints; one replenishes every 8 hours while below the limit. Purchased hints do not expire after delivery and are used after free hints. Complete without Undo or hints for 3 stars, with Undo for up to 2, or with a hint for 1. Replay to improve your best rating.
Where can I relearn the game?
Use the tutorial option in Settings, or read About & how to play. Each stamp lands in a fixed position; the puzzle is choosing the order. If your finished print is wrong, glowing outlines mark the cells to fix.
Account & privacy requests
Use Delete Account in Settings to remove an optional account and synced progress. If you cannot access it—or you play as a guest—email us for data access, correction, or deletion help. We may need to verify ownership.
Keep private information private. Never send your password, sign-in codes, session credentials, or full payment-card number. Clearing local data is not the same as deleting server records. Read our Privacy Policy and Terms of Service.